Privacy Policy

Facial Guru LLC (“Facial Guru,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, book an appointment, communicate with us, or use any of our services.

By accessing our website, submitting your information, booking an appointment, or communicating with us, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

## 1. Information We Collect

We may collect personal information directly from you when you visit our website, complete a form, request information, schedule an appointment, make a payment, communicate with us, or otherwise interact with Facial Guru.

The information we may collect includes:

- Name

- Phone number

- Email address

- Mailing address or billing address

- Appointment details

- Service interests or treatment preferences

- Information you provide through forms, chat, SMS, email, or phone calls

- Payment-related information, processed through our third-party payment providers

- Website usage information, such as IP address, browser type, device information, pages visited, referral source, and interactions with our website

If you voluntarily provide information related to your skincare concerns, aesthetic goals, treatment history, or other wellness-related information, we may use that information to respond to your inquiry, prepare for your appointment, provide services, or improve your client experience.

Please do not submit sensitive medical information through our website unless specifically requested through an appropriate intake or consultation process.

## 2. How We Collect Information

We may collect information in the following ways:

### Information You Provide Directly

We collect information when you:

- Fill out a form on our website

- Book an appointment

- Request a consultation

- Contact us by phone, SMS, email, website chat, or social media

- Make a payment or deposit

- Subscribe to updates or promotional communications

- Provide information during a consultation or service

### Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies. This may include your IP address, device type, browser type, pages visited, time spent on the website, and interactions with our ads or website content.

### Information From Third-Party Platforms

We may receive information from third-party platforms or service providers, including advertising platforms, booking systems, CRM platforms, payment processors, analytics tools, and communication providers, when permitted by law and consistent with your consent or interaction with us.

## 3. How We Use Your Information

Facial Guru may use your information for the following purposes:

- To respond to your inquiries

- To schedule, confirm, reschedule, or cancel appointments

- To provide aesthetic, skincare, wellness, or beauty-related services

- To process deposits, payments, invoices, and transactions

- To send appointment confirmations, reminders, follow-ups, and service-related messages

- To send promotional messages, offers, or updates, when you have provided consent where required

- To personalize your experience and recommend services that may be relevant to you

- To provide customer support

- To improve our website, services, marketing, and client experience

- To maintain business records

- To protect against fraud, unauthorized transactions, security incidents, or misuse

- To comply with applicable laws, regulations, and legal obligations

## 4. SMS, Calls, and Communication Consent

By submitting your phone number through our website, forms, booking pages, advertisements, or other communication channels, you authorize Facial Guru LLC to contact you by call or text message regarding your inquiry, appointment, consultation, services, account, transactions, and, where permitted, promotional offers.

Messages may include appointment confirmations, reminders, follow-ups, service information, payment or deposit reminders, and promotional updates.

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us using the information listed below.

Facial Guru LLC does not sell, rent, or share your SMS opt-in consent or phone number with third parties for their own marketing purposes.

All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties, except with service providers, carriers, aggregators, or messaging platforms as necessary to deliver text message services on behalf of Facial Guru LLC.

## 5. Marketing Communications

If you opt in to receive marketing communications, we may use your contact information to send promotional messages, special offers, service updates, educational content, or other information that may be of interest to you.

You can opt out of marketing emails by clicking the unsubscribe link in the email or contacting us directly. You can opt out of SMS messages by replying STOP.

Even if you opt out of marketing communications, we may still send non-promotional messages related to appointments, transactions, services, account updates, safety notices, legal notices, or other important business communications.

## 6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, analyze traffic, understand user behavior, measure marketing performance, and personalize content or advertisements.

These technologies may collect information such as your IP address, browser type, device type, pages visited, time spent on pages, referral source, and interactions with our website or advertisements.

You may be able to disable cookies through your browser settings. However, disabling cookies may affect how our website functions.

## 7. How We Share Information

Facial Guru LLC may share personal information only as necessary for legitimate business, operational, legal, or service-related purposes.

We may share information with:

- Booking and scheduling platforms

- Payment processors

- CRM and communication platforms

- SMS, phone, and email service providers

- Website hosting and analytics providers

- Marketing and advertising platforms

- Professional advisors, such as accountants, attorneys, or consultants

- Government authorities, regulators, or law enforcement when required by law

- Service providers who help us operate our business and provide services to you

We require service providers to use personal information only as necessary to provide services to us and to protect the information appropriately.

Facial Guru LLC does not sell your personal information for monetary compensation.

We do not share your phone number or SMS opt-in consent with third parties for their own marketing purposes.

## 8. Payments

Payments, deposits, and transactions may be processed through third-party payment processors. Facial Guru LLC does not store full credit card numbers or complete payment card details on our own systems unless otherwise stated.

Payment processors may collect and process your payment information according to their own privacy policies and security practices.

## 9. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include limiting access to personal information, using secure platforms, working with reputable service providers, maintaining business procedures for data handling, and monitoring for unauthorized activity when appropriate.

However, no website, platform, system, or method of electronic transmission is completely secure. We cannot guarantee absolute security of your information.

If you believe your interaction with us is no longer secure, please contact us immediately using the contact information below.

## 10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, managing appointments, maintaining business records, complying with legal obligations, resolving disputes, collecting payments, preventing fraud, and enforcing agreements.

The length of time we retain information may vary depending on the type of information, the purpose for which it was collected, legal requirements, and legitimate business needs.

## 11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

If you believe a child has provided us with personal information, please contact us using the information below.

## 12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

When you click a third-party link, you are subject to that third party’s privacy policy and terms.

## 13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

- Request access to the personal information we maintain about you

- Request correction of inaccurate information

- Request deletion of certain personal information

- Opt out of certain marketing communications

- Withdraw consent where processing is based on consent

- Request information about how your personal information is collected, used, or shared

To exercise your privacy rights, please contact us using the information listed below. We may need to verify your identity before fulfilling your request.

We may deny or limit a request where permitted by law, such as when information must be retained for legal, security, billing, fraud prevention, dispute resolution, or business recordkeeping purposes.

## 14. New York Residents

Facial Guru LLC is based in New York and takes reasonable steps to protect private information in accordance with applicable New York data security and breach notification requirements.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

If a data security incident occurs that requires notification under applicable law, we will provide notifications as required.

## 15. California Residents

If you are a California resident, you may have additional rights under California privacy laws, subject to certain exceptions. These rights may include the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion or correction; the right to opt out of certain data sharing; and the right not to be discriminated against for exercising your rights.

Facial Guru LLC does not sell your personal information for monetary compensation.

To submit a California privacy request, please contact us using the information below.

## 16. Visitors From Outside the United States

Facial Guru LLC is located in the United States. If you access our website or services from outside the United States, you understand that your information may be collected, processed, stored, and used in the United States.

By using our website or services, you consent to the transfer and processing of your information in the United States, where privacy laws may differ from those in your jurisdiction.

## 17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically.

## 18. How to Contact Us

If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact us:

Facial Guru LLC

Address: [Insert Business Address]

Email: [Insert Business Email]

Phone: [Insert Business Phone Number]

Website: [Insert Website URL]

For SMS help, reply HELP to any message you receive from us. To opt out of SMS messages, reply STOP.