Terms and Conditions

These Terms and Conditions (“Terms”) apply to your access to and use of the website, landing pages, forms, booking pages, communication channels, offers, appointment scheduling tools, and services provided by Facial Guru LLC (“Facial Guru,” “we,” “us,” or “our”).

By accessing our website, submitting a form, booking an appointment, paying a deposit, purchasing a service, or communicating with us, you agree to these Terms. If you do not agree with these Terms, please do not use our website, submit your information, book an appointment, or purchase our services.

## 1. Eligibility

You must be at least 18 years old to use our website, submit your information, book an appointment, or purchase services from Facial Guru LLC.

If you are booking or communicating on behalf of another person, you represent that you have authority to provide their information and agree to these Terms on their behalf.

## 2. Our Services

Facial Guru LLC provides aesthetic, beauty, skincare, facial, wellness, and related services. Services may include consultations, non-invasive treatments, skincare recommendations, facial services, body or face-related treatments, and other beauty or wellness services offered by Facial Guru LLC.

Service descriptions on our website, landing pages, advertisements, or promotional materials are provided for general informational purposes only. Available services, pricing, promotions, appointment availability, and treatment recommendations may change at any time.

We reserve the right to refuse, modify, reschedule, or discontinue any service where appropriate, including for safety, suitability, scheduling, professional judgment, or business reasons.

## 3. No Medical Advice

The information provided on our website, advertisements, landing pages, emails, text messages, social media, or during general communications is for informational and educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Facial Guru LLC does not guarantee that any specific treatment is appropriate for every individual. Results may vary depending on factors such as age, skin condition, lifestyle, treatment history, health conditions, and individual response.

You should consult a qualified healthcare provider regarding any medical concerns, contraindications, pregnancy, implanted devices, medications, skin conditions, allergies, or health issues before receiving any treatment.

In case of a medical emergency, call 911 or seek immediate medical attention.

## 4. Consultations and Client Responsibility

Before receiving certain services, you may be asked to complete an intake form, consultation, consent form, or provide relevant information about your health, skin, treatment history, allergies, medications, or goals.

You agree to provide accurate, complete, and current information. Facial Guru LLC is not responsible for issues arising from inaccurate, incomplete, false, or withheld information.

You are responsible for informing us before your appointment if you:

- Are pregnant or may be pregnant

- Have a medical condition that may affect treatment

- Have implanted medical devices

- Have recent cosmetic procedures, injections, surgery, or treatments

- Are taking medications that may affect your skin or healing

- Have allergies, sensitivities, infections, wounds, or active skin conditions

- Have been advised by a doctor to avoid certain treatments

Facial Guru LLC may decline or postpone service if we determine that a treatment may not be appropriate for you.

## 5. Appointments

Appointments may be scheduled through our website, booking links, phone, SMS, email, advertisements, or other approved communication channels.

Appointment availability is not guaranteed until the appointment is confirmed according to our booking process. Some appointments may require a deposit to reserve the time slot.

You are responsible for ensuring that your appointment date, time, location, and contact information are correct.

## 6. Deposits and Payments

Facial Guru LLC may require a deposit to confirm and reserve an appointment. Unless otherwise stated in writing, deposits are applied toward the total cost of the scheduled service and are not an additional fee.

The remaining balance is due at the time of service unless otherwise agreed in writing.

Payments may be processed by third-party payment processors. By providing payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge.

Prices, offers, discounts, and promotions may change at any time. Promotional pricing may be limited by date, availability, service type, or other conditions stated in the offer.

## 7. Cancellation, Rescheduling, Late Arrival, and No-Show Policy

Because appointment times are reserved specifically for each client, Facial Guru LLC may enforce cancellation, rescheduling, late arrival, and no-show policies.

Unless otherwise stated in writing:

- If you need to cancel or reschedule, you should contact us as soon as possible.

- Deposits may be non-refundable if you cancel late, fail to appear, or do not reschedule within the allowed time.

- If you arrive late, your appointment may be shortened, rescheduled, or canceled depending on availability.

- If you do not show up for your appointment, your deposit may be forfeited.

- Facial Guru LLC reserves the right to require a new deposit to book a future appointment.

Specific cancellation or deposit terms may be provided at the time of booking and will apply to your appointment.

## 8. Refunds

All payments, deposits, packages, services, and promotional purchases are subject to the refund terms stated at the time of purchase or booking.

Unless otherwise required by law or expressly agreed in writing, completed services are non-refundable.

Facial Guru LLC does not guarantee specific results from any service, treatment, skincare recommendation, or package. Refunds will not be provided solely because individual results vary.

If you believe there has been a billing error, please contact us promptly so we can review the issue.

## 9. Results Disclaimer

Results from aesthetic, skincare, facial, or wellness services vary by individual. Any examples, testimonials, before-and-after photos, advertisements, or descriptions of potential results are not guarantees.

Factors that may affect results include skin condition, age, lifestyle, treatment history, aftercare compliance, medical conditions, and individual biological response.

You understand and agree that Facial Guru LLC cannot promise or guarantee any specific outcome, level of improvement, timeline, or permanent result.

## 10. Aftercare

You agree to follow any aftercare instructions provided by Facial Guru LLC. Failure to follow aftercare instructions may affect your results and may increase the risk of irritation, discomfort, or other unwanted outcomes.

If you experience unusual symptoms, prolonged discomfort, adverse reactions, or concerns after a service, contact Facial Guru LLC and, when appropriate, seek medical attention.

## 11. Communications Consent

By submitting your contact information, booking an appointment, or otherwise contacting Facial Guru LLC, you agree that we may contact you by phone, email, SMS/text message, voicemail, or other communication channels regarding your inquiry, appointment, consultation, services, payments, reminders, follow-ups, and related business communications.

Where permitted by law and with any required consent, we may also send promotional offers, updates, or marketing communications.

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us directly.

Facial Guru LLC does not sell, rent, or share your SMS opt-in consent or phone number with third parties for their own marketing purposes.

## 12. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, disclose, and protect your personal information.

By using our website, submitting your information, booking an appointment, or purchasing services, you agree to our Privacy Policy.

## 13. Website Use

You agree to use our website and online services only for lawful purposes. You agree not to:

- Use the website in a way that violates any law or regulation

- Submit false, misleading, or unauthorized information

- Attempt to gain unauthorized access to our systems

- Interfere with the security or functionality of the website

- Copy, scrape, reproduce, or misuse website content without permission

- Use our website or communication channels to harass, threaten, abuse, or impersonate others

- Upload or transmit viruses, malware, spam, or harmful code

We may restrict, suspend, or block access to our website or services if we believe these Terms have been violated.

## 14. Intellectual Property

All content on our website, landing pages, advertisements, graphics, photos, videos, text, logos, service names, brand names, designs, and other materials are owned by or licensed to Facial Guru LLC, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, or use any Facial Guru LLC content for commercial purposes without our prior written permission.

## 15. Third-Party Services and Links

Our website, booking process, payment process, communication tools, or advertisements may include third-party platforms, links, tools, or services.

These third parties may include booking providers, CRM platforms, payment processors, email providers, SMS providers, analytics tools, advertising platforms, social media platforms, and website hosting providers.

Facial Guru LLC is not responsible for the content, policies, security, availability, or practices of third-party websites or services. Your use of third-party platforms may be governed by their own terms and privacy policies.

## 16. Testimonials, Photos, and Marketing Content

We may request permission to use testimonials, reviews, photos, videos, or before-and-after images for marketing or educational purposes. We will only use personally identifiable client images or testimonials in accordance with the consent you provide.

You may not use Facial Guru LLC’s name, brand, photos, videos, or marketing materials in a misleading, defamatory, unauthorized, or unlawful way.

## 17. Limitation of Liability

To the fullest extent permitted by law, Facial Guru LLC, its owners, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of our website, communications, appointments, services, or third-party platforms.

To the fullest extent permitted by law, Facial Guru LLC’s total liability for any claim arising out of or related to these Terms, our website, or our services will not exceed the amount you paid to Facial Guru LLC for the service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

## 18. Assumption of Risk

You understand that aesthetic, skincare, beauty, facial, and wellness services may involve certain risks, including but not limited to temporary redness, sensitivity, irritation, swelling, discomfort, dryness, bruising, allergic reaction, or other individual responses.

You voluntarily choose to receive services and agree to disclose all relevant information before treatment. Additional consent forms may be required before specific services.

## 19. Indemnification

You agree to indemnify, defend, and hold harmless Facial Guru LLC, its owners, employees, contractors, agents, affiliates, and service providers from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:

- Your violation of these Terms

- Your misuse of our website or services

- Your submission of inaccurate or incomplete information

- Your violation of any law or third-party right

- Your failure to follow provided instructions or aftercare guidance

## 20. Force Majeure

Facial Guru LLC will not be responsible for delays, cancellations, interruptions, or failure to perform caused by events beyond our reasonable control, including but not limited to weather, emergencies, illness, natural disasters, power outages, internet or platform failures, government actions, labor issues, or other unforeseen circumstances.

## 21. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the “Last Updated” date above.

Your continued use of our website, booking pages, communication channels, or services after updated Terms are posted means you accept the revised Terms.

## 22. Termination or Refusal of Service

Facial Guru LLC reserves the right to refuse service, cancel appointments, terminate access to our website, or discontinue communication when appropriate, including in cases of abusive behavior, safety concerns, repeated no-shows, policy violations, unpaid balances, or other legitimate business reasons.

## 23. Governing Law

These Terms and any dispute arising out of or related to these Terms, our website, appointments, communications, or services will be governed by the laws of the State of New York, without regard to conflict of law principles.

## 24. Dispute Resolution

If a dispute arises, you agree to first contact Facial Guru LLC and attempt to resolve the matter informally.

If the dispute cannot be resolved informally, the parties agree that any claim or dispute will be handled in the appropriate state or federal courts located in New York, unless otherwise required by applicable law.

## 25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect.

## 26. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific consent forms, booking policies, or written agreements provided to you, constitute the entire agreement between you and Facial Guru LLC regarding your use of our website, booking process, communications, and services.

## 27. Contact Us

If you have questions about these Terms, please contact us:

Facial Guru LLC

Address: 58-15 208TH STREET FL 2, BAYSIDE, NY 11360, Estados Unidos.

Email: [email protected]

Phone: +1 929-810-4570

Website: www.facial-guru.com

For SMS help, reply HELP to any message you receive from us. To opt out of SMS messages, reply STOP.